Refund policy

Returns, Refunds and Replacement Policy

Last updated: 16 February 2026

This Policy explains when and how you can return products purchased from VibeShop.

1. Return window

  1. You may request a return within 5 calendar days from the date of delivery shown by the courier.

  2. After this period, returns are normally not accepted.

2. Conditions for returns

To be eligible for a return:

  1. The product must be unused, unwashed (where applicable) and in the same condition as received.

  2. It must be in the original packaging, with all tags, labels, barcodes, manuals, and any free gifts/bundled items included.

  3. Products received in a different condition (used, damaged, incomplete) may be rejected.

3. Non‑returnable items

Unless the item is damaged or defective on arrival, the following are generally non‑returnable:

  1. Personal care and hygiene products once opened or used.

  2. Items marked as “Non‑returnable”, “Final Sale”, “Clearance” or similar on the product page.

  3. Customised or made‑to‑order products (if offered).

4. Damaged, defective or incorrect product

  1. If you receive a product that is damaged, defective, or not what you ordered, you must email infovibeshopstore@gmail.com within 48 hours of delivery.

  2. Please include:

    • Order ID and date.

    • Description of the issue.

    • Clear photos or videos of the product, packaging and shipping label.

  3. We will review the information and may offer one of the following, depending on stock and issue:

    • Replacement of the same product.

    • Store credit.

    • Partial or full refund.

5. How to initiate a return

  1. Email infovibeshopstore@gmail.com with your Order ID, product details, reason for return and supporting photos/videos where relevant.

  2. Do not send anything back until we respond with instructions.

  3. If your request is provisionally approved, we will inform you whether:

    • A reverse pickup will be arranged, or

    • You need to self‑ship the product to an address we provide.

6. Return shipping

  1. For approved cases of damaged/defective/incorrect items, we generally arrange a reverse pickup or reimburse reasonable return shipping charges as communicated in advance.

  2. For returns due to change of mind or preference (where allowed), return shipping costs are usually borne by you.

  3. Products must be packed securely to avoid damage during transit.

7. Inspection and approval

  1. After we receive the returned product, it will undergo a quality check to confirm its condition and eligibility.

  2. If the product passes inspection, we will approve the return and process replacement or refund.

  3. If the product fails inspection (e.g., used, missing parts, damage inconsistent with your claim), we may reject the return. In such cases, we may not be able to ship the product back, or may do so at your cost if offered.

8. Refunds

  1. Approved refunds are usually processed to your original payment method or as store credit, as communicated in our email.

  2. Please allow 7–14 business days for the refund to appear, depending on your bank/payment provider.

  3. Original shipping charges, convenience fees and COD charges (if any) are generally non‑refundable, except where the entire order is returned solely due to our error.

9. Cancellations

  1. You may request cancellation by emailing infovibeshopstore@gmail.com as soon as possible.

  2. If the order has not yet been shipped, we may be able to cancel and issue a full refund.

  3. If the order has already shipped, cancellation may not be possible; you may need to follow the return process after delivery (if eligible).